Return to Help Index
Policies
Refund Policy
  NEXT LEVEL CUSTOM SIGNS ORDER INFO/RETURN POLICY Stock Displays Ordering Information: Most items on NextLevelSigns.com are in stock and available for immediate shipping. Most orders will ship FedEx or UPS (delivery in 2-6 business days). Ships quotes can be obtained by placing your items in the shopping cart and proceeding as if you were prepared to purchase the items. Prior to the payment method page, all of the available shipping options and costs will be displayed for you to choose. If you do not want to proceed with the order, you can click your "back" button, or if you are prepared to continue with your order you can select your shipping method and click "continue". If no shipping costs appear you will need to contact customer service at 1-888-578-8100 for a quote. Please note: shipping costs are subject to review and change prior to shipment. You will be contacted if additional charges apply. Payment Options: 1. Visa, MasterCard, Discover, and American Express are Accepted Online, or via phone orders. 2. Existing Net 30 accounts. o To establish a Net 30 account with Next Level Custom Signs, please call Customer Service at 1-888-578-8100 before ordering. An initial order of $500 and an extensive credit check is required. Net 30 accounts are offered on a limited basis and generally require 5-7 business days for approval. The approval process could delay the processing and shipping of your order. 3. Prepay by Check or Money Order - Phone/Fax Orders Only Upon Delivery Inspect All Packages and Products for Damage: Open and inspect all packages for damage immediately upon delivery. From time to time products are damaged during storage and delivery. We will work to ensure that you get the quality item you ordered. Because we have a limited time frame to file claims for shipping damage, any damage not reported within 5 business days of delivery becomes the responsibility of the customer. Products Received Damaged: If product damage is found or suspected o Save ALL packing materials. This includes inner and outer boxes and all packing materials. o If possible take pictures of the damaged product and package. o Notify us within 5 business days of delivery at 1-888-578-8100. Damage not reported within 5 business days of delivery is the responsibility of the customer. Return Policy: Returns on stock items are accepted within 30 days of delivery. All returns are subject to a 20%-25% inspection, re-boxing and re-stocking fee. All returned items must be repacked and returned in their original packaging for protection. Packages being returned should be insured by you for your protection. Returned merchandise received damaged will not be credited. Customer is responsible for the initial shipping cost and all return shipping costs. No credits are issued on shipping costs. Absolutely no returns accepted on custom order displays, including orders with custom text, imprinting or graphics. Package Shipments: Please contact Customer Service at 888-578-8100 to request a return label. o Failure to fill in all required fields will delay the processing of your return. Freight/Pallet Shipments (including display cases): An RMA number must be assigned through our Call Center at 888-578-8100. Clearly write/label all sides of the shipment with the assigned RMA number. o Freight Returns will NOT be accepted without a valid RMA number clearly marked on the outside of the package/crate. Please allow 15 days from the date we receive the return for investigation and credit where due. 888-578-8100